Frequently Asked Questions

If you have any additional questions not listed here, please consult our customer care center. If you still need help after consulting our help center, you can contact our customer care team by submitting a request ticket here.

When sending us a support request, please include your full name, order number, and any other relevant information to your question. This helps our customer care team answer your request as quickly as possible. 



What if I have diabetes or another health condition that requires more carbohydrates at dinner or other modifications?

Please consult your doctor before making any changes to your diet or lifestyle.

Ilana recommends these meal plate ratios for otherwise healthy adults that are not suffering from a particular illness. These plates are in no way intended to be followed as a strict prescription and are simply intended to be used as a helpful reference for those interested in healthy weight management and more mindful eating practices.

Do you ship to Canada?

Yes! We ship internationally.